Refund & Dispute Policy

This Refund & Dispute Policy ("Policy") governs all purchases made on evasion.com and applies to customers worldwide. It works alongside your statutory consumer rights, which this Policy does not limit.

For step-by-step return instructions, see our Returns page. For warranty claims, see our Warranty page.

You are entitled to a full refund if:

— You return an unused item in original condition within 60 days of delivery. — The item arrived damaged or materially different from its description. — The item developed a manufacturing defect covered by our warranty. — We are unable to fulfil your order and no suitable substitute is available.

The following are not eligible for cash refunds: — Items showing signs of use, wear, or modification. — Customised or engraved products (unless defective). — Items purchased from third-party retailers (contact the retailer directly). — Digital gift cards once redeemed.

To request a refund:

1. Email returns@evasion.com with your order number and reason for return. 2. We will issue a Return Merchandise Authorization (RMA) within 1 business day. 3. Ship the item back to us using a tracked carrier. Return postage is covered by EVASION for defective items; otherwise, costs are the customer's responsibility. 4. Upon receipt and inspection, we will process your refund within 3–5 business days.

Refunds are issued to the original payment method. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.

We may issue a partial refund where:

— Only part of an order is returned. — Items are returned in a condition that reduces their value (e.g., missing accessories or original packaging). — A discount or promotional code was applied to the original order.

We will communicate the partial refund amount before processing.

We do not process direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order. This ensures the fastest turnaround and avoids stock issues.

We aim to resolve all issues quickly and fairly. If you are unsatisfied with the outcome of a refund or return request:

— Contact us at disputes@evasion.com. Include your order number, a description of the issue, and any supporting evidence (photos, correspondence). — We will acknowledge your dispute within 2 business days and work towards a resolution within 10 business days. — If we cannot resolve the dispute directly, you may escalate to your national consumer protection authority or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For payment disputes, you may also initiate a chargeback with your card issuer. We ask that you contact us first, as we can often resolve issues faster than the chargeback process.

Nothing in this Policy affects your statutory rights under applicable consumer protection law. EU/EEA customers retain a minimum 2-year legal guarantee on all products under EU Directive 2019/771. UK customers retain equivalent rights under the Consumer Rights Act 2015.

If you are unsure of your rights, contact your national consumer authority.

Refund requests: returns@evasion.com Disputes: disputes@evasion.com General support: support@evasion.com